Frequently asked questions
A little help with your next order.
Shipping & delivery
When is shipping free?
Free shipping on orders of €25+ after discounts. Your cart shows how much more you need to qualify.
See our shipping policy for full details.
Where do you ship from?
All orders are carefully packed and shipped from Mallorca, Spain. We ship across Spain, Europe and worldwide.
How long does shipping take?
Orders are processed within 1–3 business days after purchase.
- Spain: 3–7 business days after dispatch.
- Europe: 5–15 business days after dispatch.
- United States: Shipped via USPS; typically 5–15 business days after dispatch.
- Rest of the world: Usually 1–2 weeks, depending on customs and local postal services.
Delivery times are estimates and may vary due to customs delays, peak seasons or other external factors.
Do you provide tracking?
Tracking is available for selected orders, depending on destination and order size. When available, it is provided once your order has shipped.
Will I have to pay customs fees?
Orders shipped outside the European Union may be subject to customs fees or import taxes, depending on your country. These charges are the customer’s responsibility and are not included in our prices.
Products & offers
Where can I find materials, sizes and product details?
Check the product page for materials, measurements and what is included. Details vary by product, so refer to the specific design you are choosing.
Do all patches have the same backing?
No. Our patches include different finishes and backings, including Velcro and iron-on. Check the details on each product page before choosing your patch.
Can I mix designs to get a discount?
You can mix eligible designs within the same product category for the offer shown on that collection or product page. Offers vary by category; adding products from different categories does not necessarily qualify for the same discount.
Eligible discounts apply automatically in your cart. Check the offer and your cart total before checking out.
Orders & returns
Can I cancel or change my order?
Contact us as soon as possible if you need to cancel or change an order. We process orders quickly, so changes may not always be possible once it has shipped.
What should I do if my order does not arrive?
Check the estimated delivery times above. If that time has passed, check your mailbox or delivery location, as your package may have been left there.
Still missing? Contact us and we’ll help.
What if my order arrives damaged?
Contact us as soon as possible with a photo of the damaged item. We’ll review the issue and offer a solution.
Can I return my order?
You have 30 days after delivery to request a return. Items must be unused, in their original condition and packaging, with proof of purchase. Please contact us before sending anything back.
See our return policy for eligibility and exclusions.
