Refund Policy – Akira Gallery

At Akira Gallery, we want you to shop with confidence. If something isn’t right with your order, we’re here to help.

Returns

We offer a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be:

• In the same condition as received

• Unused and unworn

• With original tags (if applicable)

• In its original packaging

• Accompanied by proof of purchase

How to Start a Return

To request a return, please contact us at:

trilla@akiragallery.com

Returns should be sent to:

Akira Gallery
La Rambla, Quiosco nº13
07003 Palma
Mallorca, Balearic Islands
Spain

Please do not send items back without contacting us first, as unauthorized returns may not be accepted.

Damaged, Incorrect or Faulty Items

Please inspect your order when it arrives. If your item is damaged, defective, or you receive the wrong product, contact us as soon as possible so we can resolve the issue quickly.

Non-Returnable Items

We cannot accept returns for:

• Personalized or custom-made items

• Gift cards

• Final sale / discounted clearance items

• Items returned used or damaged by misuse

If you have any questions about a specific item, feel free to contact us before purchasing.

Exchanges

The quickest way to exchange an item is to request a return for the original product and place a new order for the item you’d like instead.

European Union – 14 Day Cooling-Off Period

If your order is delivered within the European Union, you have the legal right to cancel or return your order within 14 days, for any reason and without justification.

Items must be returned in original condition with proof of purchase.

Refunds

Once we receive and inspect your return, we’ll let you know whether your refund has been approved.

If approved, refunds will be issued to your original payment method within 10 business days.

Please note that banks or card providers may take additional time to process the refund.

If more than 15 business days have passed since approval, please contact us at trilla@akiragallery.com.