🚚 Free shipping on orders over €25.

How long does shipping take?

All orders are processed within 1–3 business days after purchase.

Spain: Delivery typically takes 3–7 business days after dispatch.

Europe: Delivery typically takes 5–15 business days after dispatch.

United States: Orders are shipped via USPS and typically arrive within 5–15 business days after dispatch.

Rest of the world: Delivery usually takes 1-2 weeks depending on customs and local postal services.

Please note that delivery times are estimates and may vary due to external factors such as customs delays or peak seasons.

Do you provide tracking?

Tracking is available for selected orders depending on destination and order size. If available, it will be provided once your order has been shipped.

What should I do if my order does not arrive?

If your order hasn’t arrived yet, please don’t worry — delays can occasionally happen during transit.

First, we recommend checking the estimated delivery times in our shipping section to confirm if your order is still within the expected timeframe.

Once the estimated delivery time has passed, we also recommend checking your mailbox or delivery location, as postal services sometimes leave packages there if no one is available at the time of delivery.

If you still cannot find your order, feel free to contact us via our contact page or Instagram. We’ll be happy to help and resolve the issue as quickly as possible.

Your satisfaction is very important to us, and we’re always here to assist you with any questions or concerns 😊

Where do you ship from?

All orders are carefully packed and shipped from Mallorca, Spain.

We are a European-based store offering reliable shipping across Spain, Europe, and worldwide.

Each order is prepared with care to ensure it arrives safely to your doorstep.

Can I cancel or change my order?

If you need to cancel or make changes to your order, please contact us as soon as possible.

We process orders quickly, so changes may not always be possible once the order has been shipped.

What if my order arrives damaged?

If your order arrives damaged, please contact us as soon as possible with a photo of the item.

We will review the issue and make sure to offer a solution.

Will I have to pay customs fees?

Orders shipped outside the European Union may be subject to customs fees or import taxes, depending on your country.

However, most of our shipments are small parcels and typically do not incur additional charges.

Please note that any customs fees or import taxes are the responsibility of the customer and are not included in our prices.

We’re always here to help and make sure you have the best experience with Akira Gallery ❤️